Protection<360>®
Protection for the devices you love.
Protection<360>® provides coverage for accidental damage, loss, theft, hardware service issues, and a whole lot more.
For New York customers, there are other plans available. Tap here for more details.
Find a store Call 1-800-T-MOBILE
Protection for the devices you love.
Worry-free phone protection and support.
Get our most comprehensive coverage packed with benefits for as low as $7/mo. Depending on your plan, your benefits, and service, options could include:
Worry-free phone protection and support.
Lost or stolen protection
Get a device replacement as soon as the next business day.
Lost or stolen protection
Accidental damage including cracked screen
Drops? Cracks? Spills? Your device, including cracked front screen, will be repaired or replaced.
Accidental damage including cracked screen
Hardware service issues
If your device malfunctions, you’re covered. Even after the manufacturer's warranty expires.
Hardware service issues
Unlimited screen protector replacements
Cracked or defective screen protector? Get a replacement at no extra cost.
Unlimited screen protector replacements
Upgrade sooner
Ready for a new device? Once 50% of your device cost is paid, the remaining balance is
Upgrade sooner
Convenient service
Repair or replacement through Apple (for eligible devices), walk-in repair via Assurant authorized repair centers, or device replacements via mail or JUMP!® Upgrades.
Convenient service
Security for your life online
Stay safer online, wherever you go, with protection for your identity, privacy, and digital threats with McAfee® Security for
Security for your life online
Protection<360> app
Conveniently check out your device coverage, review service fees/deductibles, file, and track claims. Find useful tips tailored to your specific device. Plus, connect with live help for device support.
Protection<360> app
ARE YOU A NEW YORK RESIDENT?
Check out device protection plans—just for you.
By choosing Protection<360> you have access to both an insurance plan and a service contract plan. In New York, these options can be purchased separately.
Check out device protection plans—just for you.
In New York, Protection<360>® provides you access to both an Insurance Device Protection Plan and a Service Contract Device Protection Plan. The plan options can be purchased separately.
- Insurance Device Protection Plan:provides coverage for accidental damage, loss, and theft.
Service Contract Device Protection Plan: provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements, tech support, and McAfee Security for
T-Mobile .
Discount for both plans:if you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
If thedevice was bought from another provider: to enroll in the Insurance Device Protection Plan and receive the same discount, visit a
Need to file a claim?
If you already have Protection<360>®, you can get started below.
Need to file a claim?
Got questions about Protection<360>®?
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You can add Protection<360> while making a qualified
T-Mobile device activation and/or purchase and lease or finance a new device. We recommend protecting your phone or device at the time of purchase, but if you prefer to add Protection<360> afterward, it must be within 30 days of your transaction. The device will need to pass a visual and mechanical inspection in aT-Mobile store. Adding Protection<360> is optional and may be canceled at any time. Protection <360> is not available for prepaid customers. In New York, other plans are available. -
Yes, Protection<360> may be added to eligible devices on a business account.
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The cost for Protection<360> can range from $7 to $25 (+ applicable tax) per month per device, depending on your device type.
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The service fee/deductible is based on your device model and the type of claim, which will be collected at the time your claim is approved. For complete plan details, including benefits, exclusions, deductibles, limits, and disclosures, visit: https://mytmoclaim.com/deductible.aspx.
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You can have up to five accidental damage, loss, or theft claims within any rolling 12-month period based on the date of first repair or replacement. There’s no limit on hardware service (mechanical breakdown) claims.
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Apple® may provide service and technical support for eligible devices with Protection<360> through AppleCare Services. If you have a non-
T-Mobile branded (BYOD) device, AppleCare Services are not included.If your Apple device is eligible for AppleCare Services, this service is available during the first 24 months from the date you enroll in Protection<360> and as long as your plan coverage remains uninterrupted.
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If you purchase an eligible screen protector from
T-Mobile on the same day you enroll in Protection<360> or after, you can get it replaced in-store at no additional cost. Liquid glass screen protectors are excluded. -
McAfee® Security for
T-Mobile , accessible via the McAfee® Security forT-Mobile app, provides privacy and identity protection to give you the confidence to explore freely online—anywhere, anytime. McAfee® Security forT-Mobile with ID Theft Protection helps you:- keep your identity and devices secure from online threats, including the latest viruses and malware
- steer clear of phishing by blocking malicious websites automatically so you can browse safely
- be warned of unsecured
Wi-Fi connections and hotspots - scan and monitor your personal data online with breach alerts and protection tips
- cancel and reissue wallet contents like ID, credit cards, medical cards, and more if you lose your wallet
- get guidance and support restoring your identity if it’s stolen with dedicated ID restoration agents
- cover qualifying ID recovery costs like lost wages, legal fees, and fraudulent bank charges with $1M Identity Fraud Reimbursem*nt*
*Feature not available to residents of New York. Subject to the terms and conditions of the applicable insurance policy.
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McAfee® Security for
T-Mobile with ID Protection supports PCs, Macs, smartphones, and tablets running the following operating systems:- Windows®
- macOS®
- Android™
- iOS®
- ChromeOS™
You can add the McAfee® Security for
T-Mobile with ID Protection software to up to 10 eligible household devices. -
JUMP!® Upgrades is an early device upgrade benefit for
T-Mobile Protection<360> customers. With JUMP!® Upgrades, you’re eligible to upgrade your qualifying current device that you purchased on a monthly payment plan once you've paid 50% of the device cost. Then at time of upgrade, the remaining monthly payment plan balance will be paid off. -
As part of Protection<360> you get access to extra benefits available in the Protection<360>® app by Assurant®:
- Access to unlimited live technical support via call or chat for all of your smart devices
- View your coverage details, service fee/deductible information, and program terms
- Quick links to other benefits and apps included in Protection<360>
- File and track a claim
- Troubleshoot your device with helpful device-specific step-by-step guides
Once you’ve enrolled in Protection<360>, be sure to download and register the Protection<360>® app by Assurant®.
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Property insurance is underwritten by American Bankers Insurance Company of Florida in all states except New York. In New York, property insurance is underwritten by the American Security Insurance Company. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except in CA—Sureway, Inc.; in FL—United Service Protection, Inc.; in OK — Assurant Service Protection, Inc. These companies operate under the trade name Assurant. McAfee® Security for
T-Mobile is provided by McAfee, Inc. The McAfee® Security forT-Mobile app and the Protection<360>® app by Assurant® aren’t insurance products or service contracts and are part of Protection<360>.
Got questions about claims?
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Customers may file a claim online at mytmoclaim.com, in the Protection<360>® app by Assurant®, or by calling 1-866-866-6285.
For loss/theft claims, you may need to call
T-Mobile to suspend service. You may be required to disable the Find My phone feature prior to making a claim and before sending back a claimed device. Remember to file a claim within the timeframe indicated in your coverage documents.You will need the following:
- Device details, including make and model, and information explaining what happened to your damaged or lost device
- Contact info. Have your my.
t-mobile .com user ID and password handy so we can verify your identity. We may ask you for your picture ID in the claims process. - Payment method for service fee/deductible
- Shipping information (domestic US only)
You may be required to provide additional documentation (such as a proof of loss form) to process your claim.
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When you file a claim, we’ll present you with the replacement option available to you, which may include service through Apple for eligible devices, device replacement through JUMP!® Upgrades, advanced exchange replacement by mail or a repair service.
If your claim is authorized for replacement:
- it will be replaced with a reconditioned device of like kind and quality. If a reconditioned device isn’t available, we’ll replace it with a new device of like kind and quality. Device color may vary depending on availability.
- it will be shipped the next business day, when available, at no additional cost to you once your claim is approved by Assurant.
- you’ll have 10 days to return your damaged device to avoid a non-return fee. Prepaid shipping materials and instructions on how to return the device will be provided.
If your claim is authorized for walk-in repair:
- you’ll receive a notification with the repair location
- replacement parts used for repairs will come from our authorized servicer’s inventory. This may include reconditioned, rebuilt, or new parts of like kind and quality to the original device parts.
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Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days. Claim approvals may take up to several days depending on the type of claim and timely receipt of all needed documentation. Holidays may impact shipping times. For more information, visit mytmoclaim.com and scroll down to see "When to expect your replacement device."
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Once your claim is approved, a service fee/deductible based on your device tier and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card, or eCheck. Visit https://mytmoclaim.com/deductible or details.
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You can have up to five accidental damage, loss or theft claims within any rolling 12-month period. There’s no limit on hardware service (mechanical breakdown) claims.
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For more information, visithttps://mytmoclaim.com/
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The best place to start is at support.apple.com. Answer a few questions and you’ll be presented with options to help resolve your issue.
You can also start the claim process with Assurant® by clicking on the File or Track a Claim box online at: https://mytmoclaim.com/. Enter your mobile number and continue to follow the instructions on the screen.
